Outsourcing to the Philippines, run the Australian way.
Medley helps Australian businesses build dedicated offshore teams of Filipino professionals — recruited, managed and governed to Australian standards. One partner for admin, customer service, marketing, sales support and bookkeeping.
Philippines outsourcing across every back-office function.
From a single virtual assistant in Manila through to a 30-seat customer service team, Medley designs the role, recruits the right person and manages performance on your behalf.
Virtual assistants & admin support
Executive assistants, operations coordinators and admin support trained to Australian standards.
Explore this teamCustomer service outsourcing
CX, helpdesk and client support teams embedded into your tools, hours and tone of voice.
Explore this teamAppointment setting & sales support
Outbound SDRs and pipeline coordinators feeding qualified meetings to your closers.
Explore this teamDigital marketing outsourcing
Campaign execution, CRM, content, social and reporting from a dedicated marketing pod.
Explore this teamOffshore bookkeeping & accounting
Bookkeepers and accounts support that plug into Xero, MYOB and your finance workflows.
Explore this teamDedicated offshore teams
Bespoke role builds that operate as a true extension of your Australian business.
Explore this teamA dedicated-team model — not a freelancer marketplace.
Up to 70% lower workforce cost
Australian businesses typically save 50–70% on each role compared with local hiring — without compromising on quality.
Australian-led governance
Every engagement is overseen by Australian operators with documented SOPs, QA and reporting cadences.
Aligned to AEST hours
Teams work your business hours, your tools and your tone — not on a generic shift roster.
Hubs across Manila & Colombo
Premium-grade offices, redundant power and internet, and HR support built for retention.
From scoping to staffed team in 4–6 weeks.
- 01Scope the role
Discovery call, role design and SOP mapping with an Australian strategist.
- 02Recruit & shortlist
We shortlist 3–5 candidates from our Manila and Colombo talent pools.
- 03Onboard & train
Embed into your tools, document workflows and run a 30-day ramp.
- 04Manage & scale
Weekly QA, monthly reporting and a clear path to grow the team.
Outsourcing to the Philippines — FAQ.
How does outsourcing to the Philippines actually work?
Medley designs the role, recruits the right person from our Manila and Colombo talent pools, onboards them into your systems and manages performance week to week. You direct the work; we run the employment, infrastructure and quality assurance.
What does outsourcing to the Philippines cost in AUD?
Most fully-managed seats land between AUD $1,800 and $3,500 per month depending on the role, seniority and tooling. That is typically 50–70% less than the equivalent Australian hire once on-costs, super and overheads are included.
Which roles are best suited to offshore?
Repeatable, process-driven roles get the biggest lift — executive and admin support, customer service, appointment setting, bookkeeping, marketing operations, recruitment coordination and technical support.
How is Medley different from other Philippines outsourcing providers?
We operate as a dedicated-team model, not a freelancer marketplace or seat-rental BPO. Your team is hired for you, sits with your business long-term, and is managed under Australian-led governance.