Case studies

Results from inside the workforce.

Five engagements across facility management, aged care, healthcare, accounting and broking — each measured in hours given back, throughput lifted and dollars saved.

$1.28M

Total annualised savings

5 sectors

Industries served in case set

2.4×

Average throughput uplift

14 days

Median time to deployment

Mortgage Broking

Australian Mortgage Broker

"Our brokers are back to writing loans, not chasing leads."

ROI

$185,000 annualised savings

Challenge

Brokers spending nights on lead follow-up and admin instead of writing loans.

Solution

Dedicated appointment-setting and loan-processing pod integrated into the CRM.

Implementation

Built outbound cadences, lender-doc checklists and pre-assessment workflows; deployed in 14 days.

Results

23 appointments generated in 60 days
42% reduction in cost per appointment
Broker capacity freed for settlements

Healthcare

Australian Healthcare Provider

"Patients feel looked after again — the difference shows up in every survey."

ROI

$210,000 annualised savings

Challenge

Patient enquiries piling up; response times slipping and satisfaction scores dropping.

Solution

Embedded customer service pod handling intake, triage and follow-ups across channels.

Implementation

Standardised response scripts, escalation paths and reporting; weekly QA with an Australian team lead.

Results

Customer response time reduced by 60%
Improved client satisfaction scores
Zero missed escalations

Facility Management

Imperial Facility Management

"Our team can finally focus on facilities, not admin."

ROI

$360,000 annualised savings

Challenge

Work-order coordination and contractor admin capping growth across multi-site contracts.

Solution

Dedicated FM operations pod with Australian team-lead oversight.

Implementation

Rebuilt SOPs across job intake, dispatch, contractor onboarding and client reporting; deployed in 18 days.

Results

2.8× work-order throughput
55% reduction in admin cost-per-site
Client SLA adherence > 98%

Aged & Community Care

PROCare

"The management layer is the difference — reporting, accountability, outcomes."

ROI

$245,000 annualised savings

Challenge

Rostering, claims and participant coordination growing faster than the back office.

Solution

Embedded admin and claims pod integrated into care management systems.

Implementation

Standardised intake, claim review and family communications; weekly cadence with senior reviewer.

Results

Claim accuracy 99%
Roster turnaround halved
Participant response < 2 hrs

Accounting

BrophyTan & Associates

"Our highest-leverage decision in five years."

ROI

$285,000 annualised savings

Challenge

Partners on the tools during compliance season.

Solution

Dedicated bookkeeping + BAS team integrated into Xero.

Implementation

Documented end-to-end month-end SOPs; structured weekly cadence with senior reviewer.

Results

Partner billable hours +40%
Month-end 11 → 4 days
Zero ATO escalations

Discuss a similar engagement