Question 1

What is Medley Services?

Accepted Answer

We build workforce infrastructure for modern businesses. Dedicated professionals supported by Australian management, structured recruitment and performance systems.

Question 2

How are you different from a virtual assistant agency?

Accepted Answer

We are not a VA agency, freelance marketplace or labour-hire firm. Medley is a workforce partner designing and managing long-term roles inside your operating model.

Question 3

Where are your professionals based?

Accepted Answer

Talent is sourced internationally and managed by Australian leaders. Engagement is full-time, exclusive to your business.

Question 4

What size businesses do you work with?

Accepted Answer

From scaling SMEs through to enterprise. Most engagements begin with one or two roles and scale into multi-role pods.

Question 5

How is pricing structured?

Accepted Answer

Transparent monthly engagements per role. No recruitment fees, no hidden uplifts — Australian management, performance reporting and replacements included.

Question 6

Is there a contract?

Accepted Answer

Engagements are month-to-month after an initial term. We earn the relationship through outcomes.

Question 7

Are there setup fees?

Accepted Answer

Workforce design and onboarding is included for Growth and Enterprise tiers. Essential engagements include onboarding as part of the first month.

Question 8

How do you select candidates?

Accepted Answer

Multi-stage framework: capability testing, structured behavioural interviews, scenario assessments and reference verification.

Question 9

How long does it take to start?

Accepted Answer

Most roles are deployed within 3 to 5 weeks of design sign-off.

Question 10

Do we interview candidates?

Accepted Answer

Yes. You meet a shortlist with full assessment packs and choose your team.

Question 11

Who manages the team day to day?

Accepted Answer

Australian client leads own performance, escalation and reporting. Operational supervisors run daily delivery.

Question 12

How is performance measured?

Accepted Answer

Monthly scorecards and quarterly business reviews against KPIs defined at workforce design.

Question 13

What happens if a role underperforms?

Accepted Answer

Active performance management first; replacement guarantee if required, with continuity built in.

Question 14

How is client data protected?

Accepted Answer

Enterprise-grade controls — device management, role-based access, encrypted storage and policy-led training. SOC2-aligned posture.

Question 15

What about confidentiality?

Accepted Answer

All professionals operate under enforceable NDAs and security policy training.

Question 16

Can we add roles later?

Accepted Answer

Yes. Most clients begin with one or two roles and scale into multi-role pods within 12 months.

Question 17

Can Medley support international expansion?

Accepted Answer

Yes — our model is designed for operators scaling across markets.

Everything you might want to know.